Welcome to SwayCasa! Our goal is to make your furniture shopping experience simple, clear, and enjoyable. Please read this guide carefully before placing an order.

1. Choosing Your Product

• Browse our collections by category or search for specific items using the search bar.

• Each product page provides detailed information including dimensions, materials, color options, and estimated production and delivery times.

• For sizing, we provide measurements in both inches (in) and centimeters (cm) to help you choose the right piece for your space.

2. Adding Items to Your Cart

• Select the desired size, color, and quantity, then click “Add to Cart.”

• You can review your cart at any time before proceeding to checkout.

• Ensure all selections are correct; modifications can only be made prior to completing checkout.

3. Checkout and Payment

• Click “Checkout” to enter your shipping and billing information.

• We accept major payment methods including credit/debit cards, PayPal, and other secure online payment options.

• All prices are in USD. Applicable state and local sales taxes will be calculated and displayed during checkout.

4. Order Processing

• Orders are typically processed within 2–3 business days after payment confirmation.

• Processing does not include weekends or U.S. public holidays.

• For any significant delays, customers are encouraged to contact our customer service team.

5. Shipping

• We currently ship to the contiguous United States only.

• Standard Shipping: Orders $0–$44.99 → $10.00; Orders $45.00 and above → Free Shipping.

• Estimated delivery: 7–13 business days after dispatch. Delivery times may vary by region and due to carrier delays.

• You will receive a tracking link via email once your order has shipped.

6. Delivery and Receiving Your Items

• Please inspect your package upon delivery. Note any visible damage with the carrier before signing.

• For damaged or defective items, contact us within 48 hours with photos of the item and packaging.

7. Returns and Exchanges

• Our Business & Return Address is: 2159 E Villa St, Pasadena, CA 91107, United States.

• Please refer to our Return Policy page for full instructions. Ensure the items are unused, in original packaging, and include all accessories.

8. Pre-Order and Custom Products

• Some products may be custom-made or pre-order items. Estimated production times will be listed on the product page.

• Pre-order items will be shipped as soon as they are ready. Customers will be notified via email with tracking information.

9. Customer Support

• For any questions about products, orders, shipping, or returns, please contact our customer service team at info@swaycasa.com.

• Our team responds within 1 business day to provide guidance and assistance.

10. Tips for a Smooth Experience

• Double-check measurements and color options before purchasing.

• Review your cart carefully to avoid incorrect orders.

• Keep your order confirmation and tracking emails until your items arrive.